Terms of Service
Effective date: July 23, 2026
These Terms of Service (“Terms”) are a legal agreement between you and Aquasition LLC (“Aquasition,” “we,” “us,” or “our”). They govern your access to and use of Aquasition, our pool-service management platform, available on the web at app.getaquasition.com and as an iOS application, together with the customer portal we host for pool-service companies (collectively, the “Service”).
1. Acceptance of These Terms
By creating an account, accepting an invitation to join a company’s account, signing in to the customer portal, downloading the iOS app, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you use the Service on behalf of a company, you represent that you have authority to bind that company, and “you” includes the company. If you do not agree, do not use the Service.
2. Eligibility
You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement and have the legal capacity to enter into this agreement in the jurisdiction where you live.
3. Description of the Service
Aquasition is a management platform for pool-service companies: customer and pool records, weekly routes, a technician stop screen for readings, chemical dosages, checklists, photos, and notes, work orders, quotes, invoices, statements, payment collection, email to customers, and a portal where a company’s customers can view their service history, quotes, invoices, and statements. The iOS app is built for field work and continues to function offline, syncing queued work when a connection returns.
Aquasition is a record-keeping, scheduling, and billing tool. It does not perform pool service, does not measure water, and does not decide chemical treatment. Each company remains solely responsible for the services it delivers, including water-chemistry decisions, chemical handling and dosing, equipment work, safety practices, and compliance with the licensing and consumer-protection laws that apply to its business. Nothing in the Service constitutes chemical-safety, engineering, legal, tax, or other professional advice.
4. Accounts and Roles
- Company accounts. A pool-service company creates an account and provisions access for its team. Owners and administrators control roles and permissions; the company is responsible for everything done under its accounts, including the actions of its team members.
- Technician and staff accounts. Staff accounts are provided by the company. The iOS app does not create public accounts.
- Portal access. A company’s customers sign in to the portal with a link emailed to the address the company has on file. Portal users may use the portal only to interact with their own records.
- Credentials. Keep your credentials confidential and your sign-in email under your control. Notify us promptly at support@getaquasition.com of any unauthorized use of your account.
5. Subscription and Payment
- Fees. Use of the Service by a company requires a paid subscription at the pricing presented at checkout. Payment is processed by Stripe; we never see your card details.
- Auto-renewal. Subscriptions renew automatically at the end of each billing period until canceled. You can cancel at any time from the billing settings in the Service or by emailing support@getaquasition.com; cancellation takes effect at the end of the current billing period, and you keep access until then.
- Price changes. We may change subscription pricing with at least 30 days’ notice by email; changes apply from your next renewal after the notice period.
- Taxes. Fees are exclusive of taxes; you are responsible for any applicable sales, use, or similar taxes, excluding taxes on our income.
- Billing errors and refunds. If you believe you were charged in error, contact support@getaquasition.com within 14 days of the charge and we will review it promptly and correct genuine errors. Except as required by law, fees are otherwise non-refundable and periods already started are not prorated.
- Nonpayment. We may suspend access for accounts whose subscription payment has failed, after reasonable notice and a chance to update payment details.
6. Payments Between You and Your Customers (Stripe Connect)
A company may connect a Stripe account to collect payment on its invoices by card or U.S. bank account (ACH), including automatic payment where a customer has enabled it. For these payments:
- The company is the merchant of record. Funds flow to the company’s own connected Stripe account. Aquasition is the platform, not the seller, and is not a party to the transaction between a company and its customer.
- Use of Stripe is subject to the Stripe Connected Account Agreement, including the Stripe Terms of Service. By connecting a Stripe account, the company agrees to be bound by those terms.
- The company is responsible for its prices, invoices, refunds, chargebacks, disputes, taxes on its sales, and compliance with card-network and payment rules.
- Portal users authorize charges when they pay an invoice, and, if they enable automatic payment, authorize the company to charge their saved payment method for invoices as they come due; automatic payment can be turned off by asking the company at any time.
- We may suspend payment features where Stripe requires it or where we reasonably suspect fraud or misuse.
7. Your Content and Your Customers’ Data
The records a company and its users create in the Service — customer records, service history, readings, photos, notes, work orders, quotes, invoices, statements, and messages (“Your Content”) — belong to you. We claim no ownership. You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Your Content solely to operate the Service and render it back to you and to the people you direct it to (your team and, through the portal and email, your customers). We do not use Your Content to train machine-learning models and we do not share it except as described in the Privacy Policy.
Because much of Your Content is information about your customers, you additionally agree that:
- You have the right to enter the personal information you put into the Service, and entering it does not violate any law or any promise you made to the person it describes.
- You will use customer contact details only in connection with your genuine service relationship, and your use of email through the Service will comply with applicable law (including CAN-SPAM and equivalent laws), honoring unsubscribes for non-essential messages.
- You will promptly reflect your customers’ privacy requests (access, correction, deletion) in the records you keep in the Service, and we will assist as described in the Privacy Policy.
- Photos you attach will be of pools, equipment, and work performed — not of people without their permission, and never of anything unlawful.
You are responsible for the accuracy of Your Content. Reports, statements, and billing generated by the Service are only as reliable as the records you enter.
8. Acceptable Use
You agree that you will not:
- Access or attempt to access another company’s data, or probe, scan, or test the vulnerability of the Service.
- Scrape, harvest, or use automated means to extract data from the Service without our prior written permission.
- Resell, sublicense, or commercially redistribute the Service or any part of it, other than using it to run your own pool-service business.
- Circumvent, disable, or interfere with subscription enforcement, permissions, or any other security or access-control measure.
- Use the Service to send spam or unlawful messages, or to harass, abuse, defame, or harm anyone.
- Upload malicious code or content that infringes anyone’s rights.
- Reverse engineer, decompile, or disassemble any part of the Service, except to the extent applicable law prohibits that restriction.
- Use the Service to violate any law.
We may suspend or terminate accounts that violate this section.
9. The iOS Application
- We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the iOS app on Apple devices you own or control, for use with an authorized Aquasition account, in accordance with these Terms and Apple’s App Store terms.
- These Terms are between you and Aquasition LLC, not Apple. Apple has no obligation to provide support or maintenance for the app and is not responsible for addressing any claim relating to it, but Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.
- The app stores working data on the device so field work can continue offline and syncs it when a connection returns. You are responsible for basic device security (passcode, keeping the device updated) on devices used in the field.
- The app does not sell digital goods and contains no in-app purchases; company subscriptions are billed outside the app as described in Section 5.
10. Third-Party Services
The Service interoperates with third-party services — Stripe for payments, email delivery providers, geocoding providers, and the maps application on your device for directions. Those services are governed by their own terms and privacy policies, and we are not responsible for them. Features that depend on a third party are available only while that third party makes them available to us.
11. Availability and Support
We work to keep the Service fast and available, including offline operation in the field app, but the Service is provided without a guaranteed service level. We may change, add, or remove features as the product evolves; if a change materially reduces core functionality you have paid for, your remedy is to cancel under Section 5. Support is available at support@getaquasition.com.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DATA WILL NEVER BE LOST (KEEP YOUR OWN RECORDS OF LEGALLY CRITICAL DOCUMENTS), OR THAT ANY DEFECT WILL BE CORRECTED. AQUASITION IS A RECORD-KEEPING AND BILLING TOOL; IT IS NOT RESPONSIBLE FOR THE POOL SERVICES ANY COMPANY DELIVERS, FOR WATER-CHEMISTRY OR CHEMICAL-HANDLING DECISIONS, OR FOR DISPUTES BETWEEN A COMPANY AND ITS CUSTOMERS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AQUASITION LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
14. Indemnification
You agree to indemnify, defend, and hold harmless Aquasition LLC and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) Your Content, including claims that information you entered about a customer was entered or used unlawfully; (c) the pool services you sell and deliver, including payment disputes with your customers; or (d) your violation of these Terms or any applicable law.
15. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
16. Dispute Resolution and Arbitration
Please read this section carefully. It affects your rights, including your right to bring a lawsuit in court.
You and Aquasition agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules. The arbitration will take place in the U.S. state where you live or do business, or another location you and we mutually agree on. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. You and Aquasition agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.
Carve-outs. Either party may bring (a) an individual action in small-claims court if the claim qualifies, or (b) an action in court to seek injunctive or other equitable relief for the alleged infringement or misuse of intellectual-property rights.
If any portion of this Section 16 is found unenforceable, that portion will be severed and the rest will remain in effect, except that if the class-action waiver is found unenforceable, this entire Section 16 will be void.
17. Changes to These Terms
We may update these Terms from time to time. If we make a material change, we will notify account holders by email at least 30 days before the change takes effect. The effective date at the top of this page always reflects the current version. Continued use of the Service after a change takes effect means you accept the updated Terms.
18. Termination
You may stop using the Service at any time; companies may cancel as described in Section 5 and may request deletion of their account and data as described in the Privacy Policy. For 30 days after a company account ends, we will make the company’s data available for export on request to support@getaquasition.com, after which it is deleted under our Privacy Policy’s retention terms. We may suspend or terminate access if you violate these Terms, if your subscription lapses, or if we are required to do so by law. Sections 7 (Your Content), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 15 (Governing Law), 16 (Dispute Resolution), and 19 (General) survive termination.
19. General
These Terms, together with our Privacy Policy, are the entire agreement between you and Aquasition regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delay or failure caused by events beyond our reasonable control. Headings are for convenience only and do not affect interpretation.
20. Contact
For questions about these Terms:
Aquasition LLC. Mailing address available on request at the addresses above.